In these Terms and Conditions, the “Company" or “We" will mean Bongou Food and the “Customer" will mean any person, firm, company, or body which places an order with the Company. Please read these terms and conditions carefully before using the application. By using the application or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

These Terms and Conditions cover the use of  Bongou Food website, Bongou Diner’s Club Mini-site, Bongou Food Instagram, WhatsApp, and Phone calls for meal ordering services.

General

The Company shall make every effort to ensure that prices, details, and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.

The Company shall make every effort to ensure the products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style. Prices charged for purchases on this website may be the same or different from those charged in our stores. The prices charged are those applicable on the day you order.

All orders are subject to confirmation of final availability and Bongou Food reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.

Registration

You are required to register as a User before placing an order through this application. During the registration. You must provide us with accurate, complete and up to date registration information (Name, E-mail, Phone number);

You must safeguard your username and password; You authorize us to assume that any person using the application with your username and password is either you or is authorized to act for you; The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

You should inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

Damage

The Customer is required to examine the meals immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline (08073389217) at the time of delivery, otherwise, we shall have the right to refuse your claim after delivery.

Refund/Replace Policy

It is the receiver’s responsibility to check the condition of meals received, at the time of delivery. Refund/Replacement of meals is only available should meals be defective subject to other conditions listed below. Our average delivery time is about 45 minutes to 1 hour, however certain situations outside our control (like weather condition and rush hour periods) may cause an extension of our delivery time. The full amount fewer bank charges shall be credited into the bank account provided by the customer within 24 – 48 hours upon confirmation. In the event that you would like to claim a refund or return, please call our customer service hotline within 60 minutes from the time of delivery.

Payment Terms

We accept payments via Bank Transfers and Debit/Credit Card payment. All product prices listed are in Naira. To provide secure online commerce transactions, we employ the Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name, and address, so that it would not be read as the information travels over the Internet. Your offer to purchase made on Bongou Food shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery. Bongou Food reserves the right to limit sales including the right to decline sales to any customers. Bongou Food reserves the right to change the payment terms for any order without prior notice.

Delivery

We offer charged delivery (single location only) within the Island  (Victoria Island, Ikoyi, Oniru, Lekki, and Marina) only for now. All our meals are freshly prepared daily. It takes about 45 minutes to 1 hour to get your meal delivered to you. However, the type of meal ordered, delivery location, and certain situations outside our control (e.g. rush hour, weather, etc.) may affect the time your meal is delivered. Due to restricted access to certain offices, customers there must collect deliveries at the designated location(s).

Delivery service is not available to areas that cannot be reached directly by our Motorbikes/vehicles, or buildings without a functioning lift to the 5th floor and above. Delivery service will be suspended during bad weather. In this event, customers will be contacted to re-schedule delivery time. We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time. It is the responsibility of the customer to notify Bongou Food immediately of any change to their delivery address. We reserve the right to decline delivery to any customer at our sole discretion absolutely.

Freshness

We advise that our customers consume their meals within 1 hour of purchase when it is still fresh, or keep refrigerated to be consumed later. Bongou Food shall not be responsible for food poisoning as a result of food not being consumed within 1 hour after purchase.

Force Majeure

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of the Company.