Privacy Policy

Bongou Food is a service provided by Arrano Foods Limited. Our website is referred to as the “Platform". References to “user”, “you" or “your" in this Privacy Policy refer to the users of this platform whether you access the services available on the Platform or consummate a transaction on the Platform. References to “we", “our" or “us" shall mean Arrano Foods Limited or “BongouFood". By using our Platform you provide us with some personal data. This policy explains how we use it. You can visit our website and explore it without providing us with personal data. We are fully committed to respecting your privacy, protecting your personal information, and ensuring it is safe with us. This privacy policy (“Privacy Policy") sets out the information practices, with respect to the use of our website including the type of information collected, how the information is collected, how the information is used, and with whom it is shared.

“Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, email address and payment information disclosed by you in relation to the services available on the Platform. “Third Party" refers to any person or entity other than you or us. By using or accessing this platform, you agree to the terms and conditions of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use.

What information do we collect from you?

We collect your personal information from you only when you order goods or services on our website, when you complete any customer survey, or through cookies. In order for us to successfully deliver your order to you, we collect your personal information as may be required for the purposes connected thereto when you place an order on the Platform. This information is collected, stored, and used on secured servers.

How do we use the information we collect from you?

We use the details provided by you during check out to process your order: ensure that orders are successfully delivered on time, to keep you informed on the status of your order, and to manage your account. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message, etc. We may also collect information to enable us to understand you better so that we can improve (i) your user experience; (ii) to assist our customer service and technical support personnel; and (iii) put processes in place to prevent fraud and unlawful use. In an effort to make the Platform effective and improve the Platform, certain information may be collected each time you access the Platform. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not be limited to, IP address, your server details, and duration of your visit, date, time, or purpose of your visit.

To the extent necessary to provide you the services on the Platform, we may be required to disclose your Personal Information to Third Parties solely in connection with purchase, sale, and delivery of your order in accordance with the terms and conditions stipulated by such Third Party. We may also provide your Personal Information to Third Party contractors who work on behalf of or with us to help us communicate with you or to maintain the Platform.

Cookies and Google Analytics

Cookies are small pieces of information saved by your browser while visiting websites. They are necessary to have websites work more efficiently or to provide information to the website’s owners. We collect cookies to record various aspects of your visit and assist us in providing you with uninterrupted service. This information is maintained distinctly and is not linked to the Personal Information that you submit to us. To get more information about cookies, please visit

We use cookies collected to (i) authenticate your login information; (ii) enable our security features; (iii) show you advertising; and (iv) improve and develop the features of the Website. We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google"). Google Analytics uses “cookies" (see above). The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within an EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:


We may offer email, SMS, WhatsApp, or other forms of communication to share information with you about certain promotions or features the Platform may choose to offer or about our affiliates, subsidiaries, business partners, advertisers, and sponsors. You may receive such communication when you have registered as a user in order to provide advertisements about goods and services of interest to you.

Link to Third Party apps and websites

The Platform and any communication sent to you may also contain/display Third Party advertisements and links to other websites or products and services. You agree and acknowledge that these Apps and websites are operated by Third Parties and are not controlled by, or affiliated to, or associated with us unless expressly specified. This privacy policy only applies to this website. You should, therefore, read the privacy policies of the other websites when using those sites.


We strive to ensure the security, integrity, and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure, or destruction. We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information. The Services are also linked to many other sites, and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage, or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.